The Employee’s Role in Delivering Exceptional Customer Service
The Employee’s Role in Delivering Exceptional Customer Service
WHO SHOULD ATTEND: Anyone at any level who deals with customers on the phone or face-to-face, including:
• Customer Service Representatives
• Anyone who has regular customer contact and is responsible for taking care of customers’ orders, requests or problems
COURSE DESCRIPTION: Customer service plays a critical role in a business' future success.
Employees must understand their role in creating and contributing to exceptional customer service in their business operation.
This course focuses on enhancing an employee's insight into how their behavior and attitude impacts a customer’s perception of service. Participants will learn effective techniques for improving their communications with customers and how to handle difficult situations.
COURSE BENEFITS: Participants will be able to:
Þ Communicate more effectively with customers and improve their handling of difficult situations
Þ Become an exceptional provider of customer service
Þ Understand their role in creating a customer focused environment and how to contribute to the organization
Þ Identify the concepts of quality customer satisfaction and how it relates to the organization’s success
Þ Understand the impact of their behavior and attitude on the customer’s view of service
Þ Develop a plan for improving their customer relations skills
LENGTH: 1 day
Cancellation Policy:
If you are not able to attend your training event you must notify the Cynosure Power of Fortitude Training Manager FIVE (5) WORKING DAYS PRIOR to the first day of the training event. Cancellations must be received in writing or through the link provided in your confirmation email. All cancellations are subject to a non-refundable $150 administrative fee. This fee can be waived by sending a substitute with written notice to the Cynosure Power of Fortitude Training Manager. WITHIN FIVE (5) WORKING DAYS of the training, cancellations are subject to a non-refundable $250 administrative fee. Please allow up to one week to process any refunds. If you do not cancel and do not attend, your registration fee will be forfeited to Cynosure Power of Fortitude.